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Advocacy Support and Phoneline

We offer a bilingual advocacy service that enables clients to access services and achieve their full rights and entitlements in relation to Health and social care services, welfare benefits, tax credits, housing, debt and financial management. We accomplish this by supporting clients to communicate their needs, fully understand what is available to them and engage in negotiating service provision. Our advocates guide individual clients through this process aiming to develop awareness and understanding, together with the confidence and skills that will help clients towards independence in dealing.


Phone Line Project Bi-lingual advocacy service

We are now operating a phone line with interpreters available in various languages.

We can assist with:


  • Filling out and understanding forms
  • Information about Covid-19 and vaccination
  • Classes and activities in the Community Centre
  • IT-Support
  • Signposting to other Services (Food, Clothing, Immigration Advice)


Due to Covid-19 there is limited space for face to face advocacy support.

Call us and tell us your name, your phone number, the language you speak and we will get back to you as soon as possible.  

Phone: 0113 244 9600

Mobile: 07483 127082


Meet Sarah who runs one to one advocacy sessions

DWP Social Justice Community Work Coach services for refugees

DWP is offering an advisory service on a regular basis in the One Community Centre. They provide up to date calculation showing how an individual would be better off in work rather than in receipt of out-of-work benefit.

Information provided includes Tax Credits, Childcare costs and Housing and Council Tax Support.

Education and training: DWP work together with partners, including colleges and vocational training providers, to find the most appropriate courses, tailored for each individual.

Employment: DWP supports individuals of all ages, overcome barriers to employment and help them to take realistic steps to progess them into work, from advice about using their Universal Jobmatch system.

In-work Support: DWP provides support for people who have moved into work for up to six months, helping to ensure that issues which could lead to someone leaving a job are resolved and the individual remain in sustainable employment.

LRF Employment Project

Our highly experienced professional tutor Raissa ran 11 sessions every Friday, from 11.30 am to 1.30 pm. This training was fun, interactive and participative. At the end of the training, participants were awarded a ‘Certificate of Attendance’ and was commended for its huge success among our service users. Although the project has now ended, we are offering One on One session for assistance with job seeking, applications, CVs, Cover Letters, interview strategies, etc. These sessions are offered every 2 weeks, on Thursdays, from 9 am to 12pm.

To book a slot, please get in touch with our office through the email account or through our phone 0113 244 9600.

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